Management

There is never a bad time to give your staff conflict resolution training, but as winter is often a quieter period for those in service based industries, the next few months may present the ideal opportunity to have your staff learn new and effective techniques. CRTC...

So many of Australia's industries have a strong customer service or social element. The vast majority of these interactions are pleasant for both parties, but the high volume means that conflicts are inevitable. Knowing the various methods that help to diffuse...