The team at ITFrontDesk is proud to announce their involvement in implementing an automated online and phone appointment system for the Low Income Energy Assistance Program (LIHEAP) in Louisville, KY. The Louisville, KY, Metro Community Service spearheaded this project. Since going live on October 21, 2016, ITFrontDesk has handled nearly 30,000 calls. This system is estimated to serve nearly 25,000 low income residents of Louisville. The purpose of LIHEAP is to provide individuals who are behind on their energy bill with some help.
Since this program has been so successful, Louisville Metro has decided to create an automated appointment system for VITA Free Tax Preparation assistance. These automated appointment systems allow Louisville Metro Community Service to help people who are in need. By automating the appointment booking process, workers are able to focus more on taking care of the needs of the less fortunate, rather than answering phones all day. ITFrontDesk has helped a variety of businesses and organizations with their technologically advanced systems.
ITFrontDesk is one of the leaders in the interactive voice response industry. The main goal of this company is to provide businesses and organizations with the automated solutions they need. When implementing the front desk solutions offered by this company, business owners are able to improve operational efficiency. ITFrontDesk is able to develop solutions that deliver results.
Visit the ITFrontDesk website to find out more about the solutions they can offer or call 888-393-8899 for more information.
About ITFrontDesk: Since 2005, ITFrontDesk has provided the automated technological solutions their customers need. By utilizing the power of technology, this company is able to automate nearly all of the front desk tasks a business or organization has. Using ITFrontDesk to automate these tasks will allow a business owner to take care of their customers, while increase efficiency.
Company: ITFrontDesk
Address: 3200 West End Avenue, Suite 500
City: Nashville
State: TN
Zip code: 37203
Phone number: 615-468-7674
Toll-free number: 888-393-8899
Fax: 615-224-6112
Email: info@itfrontdesk.com