There is never a bad time to give your staff conflict resolution training, but as winter is often a quieter period for those in service based industries, the next few months may present the ideal opportunity to have your staff learn new and effective techniques. CRTC are Australia’s leading provider of interactive, practical and engaging conflict resolution and crisis management training, and have taught over 27 000 participants the best methods of dealing with difficult workplace situations.
Founded in 1999 by Eddie Kardas after 15 years of specialist service in the Victorian Police Force, CRTC has since developed a full spectrum of conflict resolution courses. From dealing with difficult customers right through to hostage negotiation, each training module incorporates expert knowledge, vast real-world experience and practical applications to ensure maximum effectiveness.
It is an unfortunate reality that people employed in service industries such as hospitality or gaming are often confronted by difficult or angry customers. If your staff lack the knowledge and training to effectively diffuse such situations they can easily escalate and compromise the safety of staff, customers and property.
CRTC courses teach a comprehensive range of strategies that enable and empower your staff to pacify even the most aggressive customers and alleviate tense situations. These skills are essential in any workplace where there is frequent interaction with the public and may include social workers, health or ticketing inspectors, and council workers. Each course is customised to the specific industry, ensuring all the information is relevant and up to date.
The team at CRTC firmly believes that Australians should be as safe as possible in workplace environments and that education and training are crucial to this process. If the winter months are generally a less busy time of year for your business or organisation, they represent a fantastic opportunity for your staff to acquire new strategies to ensure safer and happier communities.